Strategy & Transformation
We turn digital transformation ambitions into reality through diagnosis, strategy alignment, and the translation of plans into prioritized roadmaps, project scopes, budgets, and KPIs.
Roadmaps · Business cases · KPIs
137 TECHNOLOGY SOLUTION PROVIDER
Unlocking
the potential.
Technology transformation often starts as a visionary dream, but the gap between ambition and reality is frequently cluttered with operational hurdles. We bridge that gap.
Explore our approach BASED IN THE NETHERLANDS
What we do
Where we add value.
Technology solutions for AI & digital transformation, unified commerce, IT service management, and process optimization around your operational needs.
Reduce Cost
We identify avoidable complexity, duplicated effort, and service inefficiencies so costs and resources can be used more effectively.
Grow Profit
We identify technology-driven opportunities across commerce, retail, and operations to enable sustainable growth.
Improve Experience
We elevate the right processes and capabilities to make interactions easier for customers and teams.
AI & Digital Transformation
We guide responsible AI adoption, from assessing AI readiness and deploying AI agents and autonomous workflows to establishing AI governance, strengthening AI security, and ensuring compliance with the EU AI Act.
AI readiness · AI adoption · AI agents & autonomy · AI governance · AI security · EU AI Act compliance
Retail & Unified Commerce
We explore new solutions for the premium customer experience and seamless retail technology services & products. Design tech enablement, KPI architectures, and analytics for efficient supply-to-shelf management.
Retail operations · E-commerce · Data · KPIs
Fractional Service Delivery
We provide interim leadership to stabilize and modernize critical platforms and applications, standardize SLAs, improve support practices, and deploy proactive workflows to ensure uptime and customer satisfaction.
FRACTIONAL LEADERSHIP · SDM · SLA · CSAT · MTTR
Business Process Design
We identify organizational bottlenecks and rework workflows with modern tools, IT service management processes, and ServiceNow platform enhancements.
ITSM PROCESSES · SERVICENOW · WORKFLOW DESIGN
Corporate Training & Change
We offer change management workshops and coaching to accelerate technology adoption and integrate organizational changes.
Workshops · Coaching · Technology adoption
AI Readiness Program
Is your business ready for AI?
Everyone is talking about AI. Few organizations know where to start, or whether they're truly ready. Our AI Readiness Program gives you a clear, honest answer before you invest a single euro in tools or vendors.
Data & systems
Is your data accessible, reliable, and secure enough to power AI? We map what you have and what's missing.
Processes & people
We pinpoint the workflows where AI creates real value, and check your teams have the skills to embrace it.
Governance & risk
From AI security to EU AI Act compliance, we make sure you adopt AI responsibly and with confidence.
Your AI roadmap
You get a readiness score, prioritized use cases, and a practical roadmap from quick wins to scale.
Find out how ready you are, and turn AI ambition into results.
Fill out our contact form or schedule a free 30-minute intake call.
How we work
The methodology.
Analysis → action
01
Analysis
We interview teams to understand how they work today. We review workflows, company policies, processes, systems, service data, AI readiness, and customer & user journeys to establish a credible baseline.
02
Strategic solutions
We determine the right capabilities and redesign the processes around them. We prioritize practical options by value, effort, and readiness.
03
Quantified potential
We report on where costs could fall, where revenue or profit could grow, and how the customer & user experience could improve. We define measures before investment.
04
Implementation
We translate the roadmap into scoped delivery, stakeholder alignment, operational measures and training so the change takes hold.
The experience behind the solutions
Built in the real world.
137 Technology Solutions is founded by Burcu Keskin (BK). She brings 20+ years of experience in technology operations and transformation, including enterprise, retail, and e-commerce technologies; enterprise applications and local regulations; ServiceNow & ITIL service management leadership; and project management.
Burcu has led IT projects, transformations, integrations, and automations across IT service management through strong stakeholder alignment, business engagement, vendor management, corporate training, and team development. Today, that experience shapes the company’s practical approach to technology solutions.
120+PROJECTS LED
200+SERVICES TRANSFORMED
1300+USERS TRAINED