Strategy & Transformation
Turn a digital ambition into a prioritized roadmap, scoped investments, clear ownership, and delivery measures from strategy to execution.
Roadmaps · Business cases · KPIs
137 TECHNOLOGY SOLUTIONS / TECHNOLOGY SOLUTION PROVIDER
Unlocking
the potential.
Technology transformation often starts as a visionary dream, but the gap between ambition and reality is frequently cluttered with operational hurdles. We bridge that gap.
Explore our approach BASED IN THE NETHERLANDS
Reduce Cost
Identify avoidable complexity, duplicated effort, and service inefficiencies so costs and resources can be used.
Grow Profit
Identify technology-driven opportunities across commerce, retail, and operations to enable sustainable growth.
Improve Experience
Connect the right processes and capabilities to make interactions easier for customers and teams.
What we do
Where we add value.
Technology solutions shaped around your operating needs, not a generic product looking for a problem.
Retail & Unified Commerce
Explore new solutions for the best customer experience and seamless retail & e-commerce technology services & products.
Retail operations · E-commerce · Data
Process, AI & Automation
Investigate opportunities in cross-functional workflows and processes and identify where automation and/or GenAI can responsibly remove friction.
Process redesign · GenAI · Automation
Service Delivery & Adoption
Stabilize critical technology services, improve support practices, and help people adopt the change through coaching and training.
Fractional leadership · ITSM · Training
How we work
The methodology.
Analysis → action
01
Analysis
Understand how teams work today. Review workflows, company policies, processes, systems, service data, and customer & user journeys to establish a credible baseline.
02
Strategic solutions
Determine the right capabilities and redesign the processes around them. Prioritize practical options by value, effort, and readiness.
03
Quantified potential
Report on where costs could fall, where revenue or profit could grow, and how the customer & user experience could improve. Define measures before investment.
04
Implementation
Translate the roadmap into scoped delivery, stakeholder alignment, operational measures and training so the change takes hold.
Selected use cases
Technology made practical.
Founder-led experience connecting complex local requirements, global platforms and measurable operating outcomes.
2018 / Use caseEMEA CORPORATE TECHNOLOGY
Fuse Project
- Challenge
- Operating across separate ServiceNow instances caused operational fragmentation, inconsistent service delivery and hindered cross-functional collaboration across key IT teams of the company.
- Intervention
- Merged two ServiceNow instances into a single, centralized platform, migrated and upgraded 200+ IT services to the latest version with redesigned workflows, and onboarded Infrastructure, Desktop, Server, Cloud and Project Management teams with dedicated training.
- Impact
- Established a unified IT service management model with one source of truth across IT operations, significantly improving cross-team alignment, operational visibility and service efficiency.
2015–2020 / Use caseITSM Lead · EMEA
ServiceNow & ITIL Framework
- Challenge
- Our enterprise client needed standardized, measurable service management across territories under the company's Global Service Management governance.
- Intervention
- Implemented ITIL framework processes and designed the ServiceNow platform for the entire EMEA Technology teams, adding reporting, dashboards, and KPI analysis, and trained business partners and territory teams on the platform.
- Impact
- Raised end-to-end operational efficiency and standardization, increased service delivery capacity and user satisfaction, and streamlined processes that reduced MTTR.
2014 / Use caseAWARD WINNING SOLUTION
Warehouse & 3PL Integration
- Challenge
- Connect a new local warehouse and its 3PL systems to an enterprise global finance and logistics environment.
- Intervention
- Directed ERP–WMS integration and enabled a web portal for live inventory, returns, and close-out visibility. The solution qualified for a global award of the year.
- Impact
- Improved inventory visibility, streamlined reverse logistics and synchronized physical stock with global financial reporting.
2014 / Use caseLOCAL AWARD WINNING SOLUTION
Sample Sale Automation
- Challenge
- Clear 4,000+ seasonal samples through a compliant process without manual spreadsheets and payroll entry.
- Intervention
- Built a bespoke barcode POS and a secure payroll bridge with Finance, HR and a local software partner. The local Finance department was appointed to a local award for the business solution.
- Impact
- Turned a multi-day administrative burden into a one-day retail event while eliminating manual payroll entry errors.
2013 / Use caseLOCAL AWARD WINNING SOLUTION
Bookings E-transformation
- Challenge
- Meet new digital tax requirements without changing corporate’s global ERP core.
- Intervention
- Led a middleware-based integration for e-invoice, e-ledger and e-delivery documentation across global finance, local finance and local tax authorities won local solution award of the year.
- Impact
- Delivered ahead of statutory deadlines, preserved global system stability and moved core fiscal workflows to digital records.
2002–2015 / Use caseSERVICE CONTINUITY SOLUTION
Strategic Local Procurement
- Challenge
- Customs restrictions in Türkiye blocked globally contracted IT hardware and services, putting operational continuity at risk as the Istanbul offices and retail doors of the corporation could not receive essential equipment or support through standard global channels.
- Intervention
- Established a localized procurement ecosystem mirroring global quality within local legal and financial frameworks: a robust RFP process for vendor selection, annual renewal cycles with price benchmarking and service audits, and top-tier local service providers for on-site support.
- Impact
- Guaranteed 100% uptime for IT infrastructure across the Istanbul office and retail doors over a 13-year period, with best-interest pricing, full regulatory compliance, and global IT standards maintained through locally purchased hardware.
2005 / Use caseRETAIL PERFORMANCE SOLUTION
Retail Performance Solutions
- Challenge
- A Forbes 500 Retail company had no visibility into sell-through, traffic, and retail KPIs across 26 partner doors and 2 shop-in-shops in 14 stores, with no global technology support.
- Intervention
- Built a local retail ICT infrastructure with HP and Nebim — hardware, POS, Cisco VPN, and a standardized software solution with automated data pipelines and applied Halojen SQL-based business intelligence for decision-maker teams.
- Impact
- Gave leadership real-time, centralized retail KPIs and self-service reporting, unlocking sell-through insight and tighter product distribution control.
2004 / Use caseGLOBAL AWARD WINNING SOLUTION
Connected Retail Kiosk
- Challenge
- Give store teams and customers an interactive product-learning experience before suitable touchscreen hardware existed locally.
- Intervention
- Led custom hardware development and digitized 600+ pages of localized product stories, training content and CRM interactions. Business solution appointed to a Global Award of the year.
- Impact
- Deployed pioneering connected kiosks in three flagship partner stores and created a new in-store customer-data channel.
The experience behind the solutions
Built in the real world.
137 Technology Solutions is founded by Burcu Keskin. She brings 20+ years of experience in technology operations and transformation, including enterprise, retail and e-commerce technologies; enterprise applications and local regulations; ServiceNow & ITIL service management leadership; and project management.
Burcu has led IT projects, transformations, integrations, and automations across IT service management through strong stakeholder alignment, business engagement, vendor partnerships, training, and team development. Today, that experience shapes the company’s practical approach to technology solutions.
120+PROJECTS LED
200+SERVICES TRANSFORMED
1300+USERS TRAINED